Terms & Conditions

1. Introduction & General Definitions

These terms and conditions (T&Cs) outline the rules and regulations for the use of the Running Directions™ website https://runningdirections.com, products, and services, including in-person and online coaching. By using this website or purchasing any services, you agree to these terms in full.

2. Website & Legal Entities

  • The Running Directions™ website and its content are owned by David Sollis. By accessing the website, you agree to comply with these T&Cs.
  • All content displayed on this website or any other information or materials made available on or through this website, including but not limited to training plans/programmes, educational courses, challenges, downloads, physical products/merchandise, coaching services, opt-in gifts, e-books, pdfs, videos, webinars, blog posts, email-newsletters, general e-mail correspondence, consultations, forums, social media profiles, groups, posts and/or other communication (collectively referred to throughout these T&Cs as “website”).
  • The terms "I," "me," “my,” "we," "us," “our” and "coach" refer to Running Directions/David Sollis. The terms "you" and "your" refer to website users, clients, or customers.
  • Use of the website is also governed by our Privacy Policy and Cookie Policy, which are incorporated into these T&Cs.

3. Coaching Services & Client Responsibilities

3.1 In-Person & Online Coaching

  • In-person coaching sessions will take place at Greenham Common (unless another suitable alternative location is mutually agreed). It is the client’s responsibility to travel to the coaching location and arrive on time.
  • Online Coaching sessions are conducted primarily via online video conferencing and potentially also via an app and email. Video conference sessions must be booked a minimum of 1 week in advance.

3.2 Regular Coaching Subscriptions

  • New clients may trial coaching for one month at full price. If they choose not to continue, they must notify Running Directions in writing before the end of the first month to avoid further charges.
  • After the first month, coaching fees will be automatically charged monthly. To cancel ongoing coaching, one full month’s notice is required.
  • Payments are non-refundable, except where explicitly stated.

3.3 Pausing Coaching

  • Clients may pause coaching due to injury or illness, with payments temporarily frozen.
  • For non-health-related pauses, clients must provide one month’s notice, and approval is at the coach’s discretion.
  • A paused coaching subscription means all coaching services stop, including:
    • In-person and/or online coaching sessions
    • Online training plan access
    • Plan adjustments & modifications
    • Direct coaching support via email/messages
  • Any requests to resume coaching must be made at least one week in advance.
  • If the fees for this service increase in the interim, you will be required to confirm and pay the new rate before the service can be resumed.

3.4 Rolling Over & Gifting Sessions

  • Clients may carry forward up to two unused sessions to the following month. These must be used within that month, or they will expire.
  • Clients may gift a carried-over session to a friend or family member, subject to:
    • At least 7 days’ notice provided to the coach.
    • The recipient completing a pre-session questionnaire and agreeing to the coaching T&Cs.
    • Coach approval.
  • Gifted sessions must be used within the same timeframe and cannot be transferred again.

3.5 Price Increases

As a small coaching business committed to providing high-quality, personalised support, fees may occasionally change to reflect increased costs, experience, or the evolving value of the service.

Running Directions reserves the right to review and adjust coaching fees. Clients will be given a minimum of 30 days’ notice in writing before any increase takes effect. If a client does not wish to continue under the new fee, they may provide notice to cancel their subscription as per clause 3.2.

Existing clients on recurring packages may continue at their current rate until the end of their current billing period. After this, the new pricing will apply unless the client chooses to cancel or switch to a different package.

Paused clients wishing to resume coaching after a price change will be subject to the new rate.

3.6 Appropriate Use of Coaching Services

Coaching services are designed to support clients in their running/fitness-related goals and training. While occasional discussion of relevant lifestyle, wellbeing, or mindset topics may be appropriate, coaching support (whether in-person, by email, or via messaging) is not intended to replace therapy, counselling, or crisis support.

Excessive messaging, off-topic communication, or use of coaching contact methods for emotional support unrelated to running goals may lead to a review of the coaching arrangement.

In such cases, the coach reserves the right to suggest alternative sources of support and/or terminate the coaching relationship in accordance with Clause 5.3, with a pro-rated refund for any remaining sessions or unused coaching period, minus reasonable admin or processing fees.

4. Availability & Holidays

4.1 Coach’s Availability & Holidays

  • Running Directions is entitled to a minimum of four weeks’ holiday per year, taken as separate weeks or consecutive weeks at the coach’s discretion. During this time it is understood that the coach may not be contactable.
  • Clients will receive at least one week’s notice of any planned holiday periods.
  • Where possible, clients may reschedule sessions before or after a holiday. If they cannot, unused sessions will expire and cannot be carried forward indefinitely.
  • During longer holidays (e.g., three weeks), Running Directions may provide essential training plan tweaks and limited email support, but regular coaching sessions and full training plan reviews will be paused.

4.2 Client Holidays & Notice Requirement

  • Clients must provide as much notice as possible and ideally at least one month’s notice of any planned holidays so their training plans and sessions can be adjusted accordingly.
  • If a client does not provide adequate notice and misses sessions, they will expire and cannot be carried forward.

5. Cancellations & Refunds

5.1 Cancellation Policy

  • Clients must provide at least one month’s written notice via email to cancel a recurring coaching subscription.
  • In-person and online coaching session cancellations:
    • A minimum of 24 hours' notice is required to cancel and reschedule any booked session.
    • If less than 24 hours’ notice is given the booked session will be forfeited and may not be rescheduled.

5.2 Refund Policy

  • Digital products, such as ready-made training plans, are non-refundable once accessed.
  • Tailored training plans are non-refundable, but if dissatisfied, clients may request one free rewrite for specific amendments. The coach may refuse to make amendments that are counter to his training philosophy/principles.
  • Online coaching plans are final and non-refundable but can be paused or deferred as per Section 3.3.
  • Individual online educational/training courses come with a specific refund period, which is noted on the sales page and checkout for each individual product. To qualify for a refund you will need to demonstrate that you have followed the instructions and acted on the materials provided for at least 14 days. This is to ensure that you at least try our training and give it a reasonable opportunity to gauge it’s effectiveness. If you request a refund within a shorter period and cannot demonstrate that you’ve acted on the information, expect that your request may be declined. Such early requests are considered to be an attempt to gain valuable training materials without fair payment.
  • All refunds are at the sole discretion of Running Directions. We encourage you to carefully consider your purchases and ensure you’ve read the sales pages and product descriptions before placing any orders or completing online transactions for our products or services. You can ask questions about any of our producst and services prior to purchase by sending an email to dave[at]runningdirections.com

5.3 Termination by Coach

Running Directions reserves the right to terminate a coaching agreement at any time in the following circumstances:

  • The client behaves in a way that is abusive, inappropriate, or consistently disrespectful.
  • The coach believes the professional relationship is no longer productive or beneficial for either party.
  • The client repeatedly breaches boundaries, cancels sessions at short notice, or fails to engage with the coaching process.

Where possible, one month’s notice will be provided. Any unused sessions or pre-paid fees will be refunded on a pro-rata basis, minus reasonable administrative and payment processor charges.

6. Website Use & Monetisation

  • The website may contain affiliate links, from which Running Directions earns a small commission. These do not affect product prices.
  • External links may be included, but Running Directions does not guarantee their accuracy or endorse third-party content.
  • The website is intended for individuals aged 18 and above.

7. Intellectual Property & Acceptable Use

  • All copyrights, trademarks, logos, patents and other intellectual property rights in and on our website and all content and software located on the site shall remain the sole property of Running Directions or its licensors.
    The use of our trademarks, logos, content and intellectual property is forbidden without the express written consent from Running Directions.
  • All content of this website and any training plans, or other materials  provided by Running Directions are for personal use only and may not be redistributed, sold, or reproduced without  our express written permission.
  • Users must not engage in unlawful activity, misuse content, or behave disrespectfully towards other users.
  • If a particular product, course or service requires you to open an account you will be required to complete the registration process by providing certain information and registering a username and password for use with that Service. You are responsible for maintaining the confidentiality of the username and password and also for all activities which take place under your account. You agree to immediately notify us of any unauthorised use of your password or account or any other breach of security. In no event will Running Directions be liable for any indirect or consequential loss or damage whatsoever resulting from the disclosure of your username and/or password. You may not use another person’s account at any time, without the express permission of the account holder.

8. Termination

  • Running Directions have the right to terminate your access to any part or all of the website at any time, with or without notice, for any reason, including without limitation, breach of any element of these T&Cs. We may also at any time, at our sole discretion, discontinue the website or any part thereof with or without prior notice and you agree that we shall not be liable to you or any third party for any termination of your account or access to the website.
  • No refunds will be provided if termination is due to misconduct or breach of terms.

9. Testimonials

  • Testimonials may be used in marketing materials and on the website. Running Directions does not guarantee similar results for all clients.
  • Testimonials that appear on this website are actually received via text, audio or video submission. They are individual experiences, reflecting real life experiences of those who have used our products and/or services in some way. They are individual results and results do vary. We do not claim that they are typical results. The testimonials are not necessarily representative of all of those who will use our products and/or services.
  • The testimonials displayed in any form on this website (text, audio, video or other) are reproduced verbatim, except for correction of grammatical or typing errors. Some may have been shortened. In other words, not the whole message received by the testimonial writer is displayed when it seems too lengthy or not the whole statement seems relevant for the general public. Testimonials may be anonymised on request of the individuals that supplied them, if they do not wish their full name or photograph to be displayed on the website or other marketing materials.
  • Running Directions is not responsible for any of the opinions or comments posted on the website or any associated forum or social media group/platform. Running Directions is not a forum for testimonials, however provides testimonials as a means for customers to share their experiences with one another. To protect against abuse, all testimonials appear after they have been reviewed by Running Directions. Running Directions does not share the opinions, views or commentary of any testimonials on our website – the opinions are strictly the views of the testimonial source.
  • The testimonials are never intended to make claims that our products and/or services can be used to diagnose, treat, cure, mitigate or prevent any disease or health condition. Any such claims, implicit or explicit, in any shape or form, have not been clinically tested or evaluated.

10. Disclaimers & Liability

  • Running Directions is not a medical provider. Clients should seek medical advice before starting any training program.
  • I am a running coach and I specialise in preparing athletes for endurance running events. I am not, nor do I claim to be a medical doctor, registered dietician or licensed nutritionist or any other health care professional.
  • The information provided on or through this website is for educational and informational purposes only and is intended solely as a self-help tool for your own use. And should never be used for self-diagnosing, treatment or management of any condition, injury or illness instead of getting advice from a doctor or other health care professional.
  • I strongly recommend that you consult a doctor or other health care professional prior to commencing any of my training plans or using any information or advice contained on or delivered through this website or booking/attending in person coaching sessions. Especially if you have not taken regular exercise for sometime or have a known medical condition. You should never disregard medical advice or delay seeking it because of content you have read on or through our website. I do not assume any liability for injuries that may occur while using any information contained or delivered through this website, regardless of whether a medical doctor or other health care professional was consulted.
  • Running Directions is not liable for any injury, illness, or damage resulting from participation in coaching programs.
  • Running Directions is not responsible for any indirect or consequential losses arising from website use or training services.

10.1 No Guarantees

  • My role is to assist you in reaching your own goals, but your success depends mainly on your own effort, motivation, commitment and actions. I cannot accurately predict and I do not guarantee that you will achieve any specific result, and you accept and understand that results differ for every individual. Every individual’s results depend on their unique circumstance, dedication, desire, motivation, actions, physiology, psychology and various other factors. You fully agree that there are no guarantees as to the specific outcome or results you can expect from using the information you receive on or through this website.

11. International Use

  • Clients outside the UK must ensure compliance with their local laws regarding online coaching and training services.

12. Governing Law

  • These T&Cs are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

Running Directions reserves the right to update these T&Cs at any time. Continued use of the website and any services constitutes acceptance of the latest terms.

These T&Cs were last amended on: 15th April 2025

Contact Details

David Sollis trading as Running Directions

If you have any questions regarding this policy, or your dealings with the website, you can contact me by one of the following methods:

  • Website contact page: runningdirections.com/contact-me
  • Email: dave[at]runningdirections.com
  • Post: David Sollis, Running Directions, 14 Conway Drive, Thatcham, Berks RG18 3AT, UK