Introduction/General Definitions
These terms and conditions (T&Cs) outline the rules and regulations for the use of the Running Directions™ website and also to the purchase of any products or services via the website: https://runningdirections.com
All content displayed on this website or any other information or materials made available on or through this website, including but not limited to training plans/programmes, educational courses, challenges, downloads, physical products/merchandise, coaching services, opt-in gifts, e-books, pdfs, videos, webinars, blog posts, email-newsletters, general e-mail correspondence, consultations, forums, social media profiles, groups, posts and/or other communication (collectively referred to throughout these T&Cs as “website”).
This website and its content is owned by David Sollis, founder and operator of Running Directions.
David Sollis/Running Directions is referred to as “I” “me”, “we”, “us”, “our” or “Running Directions” in these T&Cs
The term “you”, “your”, “client” or “customer” refers to the user or viewer of our website or purchaser of our products or services.
The term “fee” or “fees” refers to the monies paid by our clients or customers for the purchase of our products or services.
Our website and its content is intended for individuals who are at least 18 years old. By using the site and/or providing us with your data, you warrant to us that you are over 18.
Privacy
Use of the website is also governed by our Privacy Policy and Cookie Policy which are incorporated into these terms and conditions. To view these policies, please click on the links above or at the footer of the main pages of the website.
Acceptance
Continued use of our website indicates that you agree in full to these terms and conditions. If you do not agree with any of these terms, you are prohibited from using or accessing this website and must stop immediately.
Monetisation
This website does not contain advertisements, paid product placements or sponsored content but may contain affiliate links or other forms of monetisation. For example, as an Amazon Associate I earn a small commission from qualifying purchases you may make after following a link from this website. This does not affect your purchases or increase the price you may pay. In the interests of transparency, where appropriate, I may identify these links as affiliate links, but I may not always remember to do so. It’s also possible that future amendments to content may over-write or remove these disclosures. You should therefore assume that any link to an external site or product could be an affiliate link.
Running Directions is never directly compensated to provide opinion on products, services, websites and various other topics. The views and opinions I express on this website are purely my own. I will only endorse products or services that I believe, based on my personal experience or expertise, are worthy of such endorsement. Any product claim, statistic, quote or other representation about a product or service should be verified with the manufacturer or provider.
This website does not contain any content which might present a conflict of interest.
Running Directions makes no representations, warranties, or assurances as to the accuracy, currency or completeness of the content contained on this website or any sites linked to or from this website.
Use of External Links
This website may contain links to many other websites. Running Directions cannot guarantee the accuracy of information found at any linked site. Links to or from external sites not owned or controlled by Running Directions do not constitute an endorsement by Running Directions or any of its employees of the sponsors of these sites or the products or information presented therein.
International Use
You agree to comply with all applicable laws regarding the transmission of technical data exported from the United Kingdom or the country in which you reside (if different) and with all local laws and rules regarding acceptable use of and conduct on the Internet.
Intellectual Property Rights
All copyrights, trademarks, logos, patents and other intellectual property rights in and on our website and all content and software located on the site shall remain the sole property of Running Directions or its licensors.
The use of our trademarks, logos, content and intellectual property is forbidden without the express written consent from Running Directions.
The content, materials, logos and trademarks contained in this website are protected by applicable copyright and trade mark law.
You must not:
- Republish material from our website without prior written consent.
- Sell or rent material from our website.
- Reproduce, duplicate, create derivative, copy or otherwise exploit material on our website for any purpose.
- Redistribute any content from our website, including onto another website.
Acceptable Use
The content of this website, are solely for your personal, non-commercial use.
You agree to use our website only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of the website. Prohibited behaviour includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content or disrupting the normal flow of dialogue within our website.
You must not use our website to send unsolicited commercial communications. You must not use the content on our website for any marketing related purpose without our express written consent.
Restricted Access
We may in the future need to restrict access to parts (or all) of our website and reserve full rights to do so. If, at any point, we provide you with a username and password for you to access restricted areas of our website, you must ensure that both your username and password are kept confidential.
User Account, Password and Security
If a particular product, course or service requires you to open an account you will be required to complete the registration process by providing certain information and registering a username and password for use with that Service. You are responsible for maintaining the confidentiality of the username and password and also for all activities which take place under your account. You agree to immediately notify us of any unauthorised use of your password or account or any other breach of security. In no event will Running Directions be liable for any indirect or consequential loss or damage whatsoever resulting from the disclosure of your username and/or password. You may not use another person’s account at any time, without the express permission of the account holder.
Termination
Running Directions have the right to terminate your access to any part or all of the website at any time, with or without notice, for any reason, including without limitation, breach of any element of these T&Cs. We may also at any time, at our sole discretion, discontinue the website or any part thereof with or without prior notice and you agree that we shall not be liable to you or any third party for any termination of your account or access to the website.
Use of Testimonials
Testimonials that appear on this website are actually received via text, audio or video submission. They are individual experiences, reflecting real life experiences of those who have used our products and/or services in some way. They are individual results and results do vary. We do not claim that they are typical results. The testimonials are not necessarily representative of all of those who will use our products and/or services.
The testimonials displayed in any form on this website (text, audio, video or other) are reproduced verbatim, except for correction of grammatical or typing errors. Some may have been shortened. In other words, not the whole message received by the testimonial writer is displayed when it seems too lengthy or not the whole statement seems relevant for the general public. Testimonials may be anonymised on request of the individuals that supplied them, if they do not wish their full name or photograph to be displayed on the website or other marketing materials.
Running Directions is not responsible for any of the opinions or comments posted on the website or any associated forum or social media group/platform. Running Directions is not a forum for testimonials, however provides testimonials as a means for customers to share their experiences with one another. To protect against abuse, all testimonials appear after they have been reviewed by Running Directions. Running Directions does not share the opinions, views or commentary of any testimonials on our website – the opinions are strictly the views of the testimonial source.
The testimonials are never intended to make claims that our products and/or services can be used to diagnose, treat, cure, mitigate or prevent any disease or health condition. Any such claims, implicit or explicit, in any shape or form, have not been clinically tested or evaluated.
Not Medical Advice – For Educational and Informational Purposes Only
I am a running coach and I specialise in preparing athletes for endurance running events. I am not, nor do I claim to be a medical doctor, registered dietician or licensed nutritionist or any other health care professional.
The information provided on or through this website is for educational and informational purposes only and is intended solely as a self-help tool for your own use. And should never be used for self-diagnosing, treatment or management of any condition, injury or illness instead of getting advice from a doctor or other health care professional.
I strongly recommend that you consult a doctor or other health care professional prior to commencing any of my training plans or using any information or advice contained on or delivered through this website or booking/attending in person coaching sessions. Especially if you have not taken regular exercise for sometime or have a known medical condition. You should never disregard medical advice or delay seeking it because of content you have read on or through our website. I do not assume any liability for injuries that may occur while using any information contained or delivered through this website, regardless of whether a medical doctor or other health care professional was consulted.
Personal Responsibility
You aim to accurately represent the information provided to us on or through our website. You acknowledge that you are participating voluntarily in using our website and that you are solely and personally responsible for your choices, actions and results, now and in the future. You accept full responsibility for the consequences of your use, or non-use, of any information provided on or through this website, and you agree to use your own judgment and due diligence before implementing any idea, suggestion or recommendation from our website.
No Guarantees
My role is to assist you in reaching your own goals, but your success depends mainly on your own effort, motivation, commitment and actions. I cannot accurately predict and I do not guarantee that you will achieve any specific result, and you accept and understand that results differ for every individual. Every individual’s results depend on their unique circumstance, dedication, desire, motivation, actions, physiology, psychology and various other factors. You fully agree that there are no guarantees as to the specific outcome or results you can expect from using the information you receive on or through this website.
Limitation of Liability
Use of the website is at your own risk. All information, products or services available on or through the website are provided on an “AS IS” and “AS AVAILABLE” basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
To the extent permitted by law, Running Directions will not be liable for any indirect or consequential loss or damage whatsoever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the website or services provided.
Running Directions makes no warranty that the website will meet your requirements, that content will be accurate or reliable, that the functionality of the website/services will be uninterrupted or error free, that defects will be corrected or that the website/services or the server that makes them available are free of viruses or anything else which may be harmful or destructive.
Circumstances beyond our control
Running Directions is not liable for any failure or delay in performing our obligations where such a failure is as a result of matters beyond our reasonable control. E.g power failure, Internet Service Provider failure, industrial action, civil unrest, fire, flood, storms, acts of terrorism, acts of war, government actions, pandemics or infectious disease etc
Nothing in these Terms and Conditions shall affect your statutory rights as a consumer.
Severance
If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.
Governing Law
Your use of this website and any dispute arising out of such use of the website or any purchase made on the website (including training plans, courses, digital downloads and coaching services) is subject to the laws of England and Wales.
In Person Coaching
In Person Coaching sessions are conducted primarily at two locations in West Berkshire:
- Greenham Common RG19 8BZ or
- Henwick Worthy Sports Grounds RG18 3BN
There is also potential for coaching sessions to be arranged in other suitable locations by mutual agreement. For a one to one session, the venue must be within 15 to 20 minutes drive of Newbury or Thatcham. For group coaching sessions it is possible that I will travel further, but agreement must be reached before the booking can be confirmed. Alternative venues MUST be suitable, safe and easily accessible public spaces. Clients can make suggestions for suitable alternative venues, but the final decision on the suitability of alternative coaching venues will be made by Running Directions alone.
In Person coaching sessions must be booked a minimum of 48 hours in advance. Checking availability and making reservations for suitable coaching timeslots can be made via the Running Directions website. Once a reservation has been made you will receive an invitation and emails confirming the reservation. NB: These communications relate to the fact that a reservation has been made. But they are not confirmation that the coaching session will go ahead. Payment in full is required in order to confirm the booking. This payment is required a minimum of 24 hours before the agreed time/day of the coaching session. This is to ensure that a suitable session plan can be produced beforehand and other key information (e.g. contact details) can be exchanged.
Once payment for in person coaching session has been received, a automatic email confirmation will be issued containing your coaches contact details. You will be expected to read and make note of these contact details and directions regarding coaching sessions in this email before attending your coaching session.
Before you book an in person coaching session you must ensure that you’re in good health and there are no injuries/illnesses that will affect your ability to run/exercise. By booking an In Person coaching session you fully acknowledge that all exercise carries with it the inherent risk of injury and Running Directions will not be liable for injuries sustained during a coaching session.
You must take reasonable care for your own safety during coaching sessions and always listen to the instructions of your coach. You must also take care to keep your personal belongings safe. Running Directions accepts NO responsibility for personal property that is damaged, stolen or lost during a coaching session.
If you cannot make a pre-booked session, email dave[at]runningdirections.com at your earliest convenience to request a rearrangement. 48 hours notice is required for such rearrangement requests to ensure a suitable alternative date can be agreed.
In person coaching sessions cancelled in advance that cannot be rearranged for a suitable future date will be refunded at the following rates:
- More than 48hours notice given 95% refund
- Between 24 and 48hours notice given 75% refund
- Between 2 hours and 24 hours notice 50% refund
- Less than 2 hours notice, no notice and/or no show – no refund
Your coach will wait for you at the agreed venue for approximately 15 to 20 minutes. If you do not arrive within this window, your coach will leave and the session will be cancelled.
In person coaching sessions cancelled by Running Directions that cannot be rearranged will be refunded in full.
Online Coaching
Online Coaching sessions are conducted primarily via online video conferencing and potentially also via mobile phone app and email. Video conference sessions must be booked a minimum of 1 week in advance. It is understood that from time to time a booked session may need to be rearranged because of a change in circumstance/priorities. Sessions taken as a part of a regular recurring plan are reasonably flexible so if you cannot make a pre-booked session, email dave[at]runningdirections.com at your earliest convenience to request a rearrangement. A minimum of 48 hours notice is required from online coaching clients for such rearrangement requests. The fees for sessions cancelled without 48 hours notice that cannot be rearranged for a suitable future date will be forfeited.
Payments, Fees and Renewals
If you choose to pay recurring fees for Running Directions regular Online coaching services, you are obligated to pay these fees on a regular basis at the intervals stipulated when you initially purchase these services (normally every 14 days). Coaching fees will be billed automatically to the payment method you used for the initial purchase and will renew automatically until Online coaching is terminated. You authorise Running Directions to charge your designated payment method for the online coaching fees. Running Directions reserves the right to increase online coaching fees or to introduce new fee structures or payment intervals at any time upon reasonable notice posted in advance on this website and by email to existing customers. Purchases of online coaching services are final and non-refundable for any unused portions of your coaching period.
Cancellation
You may cancel your Running Directions regular online coaching services at any time by contacting dave[at]runningdirections.com. Cancellation of your online coaching services will go into effect at the end of your current billing cycle.
Refunds
All refunds are at the sole discretion of Running Directions. We encourage you to carefully consider your purchases and ensure you’ve read the sales pages and product descriptions before placing any orders or completing online transactions for our products or services. You can ask questions about any of our producst and services prior to purchase by sending an email to dave[at]runningdirections.com
Ready-Made Training plans & Digital Downloads
Running Directions provide pre-written training plans for various endurance running race distances. These plans will be delivered via digital download in electronic format, no physical products will be shipped. Once received digital downloads cannot be returned. Because you are able to keep all the download materials, it is difficult to justify refunds for purchases of these items and very unusual to offer a guaranteed refund period. However, we understand that it is not possible to please everyone and we would like to remove a potential worry when considering buying one of our ready-made plans. So in the unlikely event that you’re not satisfied with the ready-made training plan you receive, we may at our sole discretion provide a full refund if claimed within 14 days of purchase. To qualify for a refund you will need to send an email to dave[at]runningdirections.com with a detailed explanation about what you don’t like about the ready-made training plan or digital download product. This will help us improve our future ready-made training plan and digital download offerings. It will also hopefully deter anyone attempting to gain a valuable training plan without fair payment. If we consider this to be the case - no refund will be given.
Running Directions ready-made training plans may come with access to a restricted part of the website – containing detailed training plan instructions and additional training materials. Once a refund is issued, access to this part of the website and these materials will be revoked.
Tailored Training Plans
Running Directions tailored training plans are produced based on your specific requirements and the information you provide after ordering and payment. Producing these plans takes time and skill, once the tailored plan has been provided and has been received by the client there will be no refunds. If you are unhappy with the plan you receive, please let me know. I will re-write a plan based on your feedback. I will re-write a tailored plan only once free of charge, any subsequent requested amendments will be at an additional cost to the client and if I disagree with the changes requested I may also refuse to make those amendments.
Online Coaching requires a commitment from both the Running Directions Coach and the athlete/client. There are no refunds, but you can pause and defer your coaching at any time if your circumstances change and re-start again in the future if you wish to. If the fees for this service increase in the interim, you will be required to confirm and pay the new rate before the service can be resumed.
Individual online educational/training courses come with a specific refund period, which is noted on the sales page and checkout for each individual product. To qualify for a refund you will need to demonstrate that you have followed the instructions and acted on the materials provided for at least 14 days. This is to ensure that you at least try our training and give it a reasonable opportunity to gauge it’s effectiveness. If you request a refund within a shorter period and cannot demonstrate that you’ve acted on the information, expect that your request may be declined. Such early requests are considered to be an attempt to gain valuable training materials without fair payment.
Changes to these Terms & Conditions
We reserve the right to amend these T&Cs at any time with or without notice and your continued use of the website following any changes shall be deemed to be your acceptance of any changes. It is therefore your responsibility to check this page regularly for any significant updates and especially before making any purchases of products or services through the website. Any purchase will be bound by the T&Cs in place at the date of purchase. Running Directions’ checkout pages will contain a link to the T&Cs for review and acceptance at time of purchase.
These T&Cs were last amended on: 22nd April 2022
Contact Details
David Sollis trading as Running Directions
If you have any questions regarding this policy, or your dealings with the website, you can contact me by one of the following methods:
- Website contact page: runningdirections.com/contact-me
- Email: dave[at]runningdirections.com
- Post: David Sollis, Running Directions, 14 Conway Drive, Thatcham, Berks RG18 3AT, UK
